Returns

Return & Refund Policy

This policy applies to orders delivered in the United States.

For orders placed before this policy was updated, we will honor any more generous return terms that applied when you ordered.

30-day defect and order-error policy

For the Moment accepts return or refund requests for manufacturing defects, printing errors, items damaged on arrival, or items that do not match your order. Please contact us within 30 days after delivery to report the issue.

Sizing and fit

Please review the sizing information on the product page before ordering. We do not accept returns, exchanges, or refunds for choosing the wrong size, personal fit preferences, or a change of mind when the item supplied matches your order and its description.

This exclusion does not apply if we send the wrong size, the item is mislabeled, or its measurements materially differ from the published size information, taking account of any stated measurement tolerance.

How to report a problem

Email soy.jorigo@gmail.com with your order number, a description of the issue, and proof of the defect, damage, or order error. Include clear photos showing the item and the issue, plus the label or packaging where relevant. If the issue cannot reasonably be shown in photos, contact us to arrange another reasonable way to provide evidence.

You must obtain our approval before shipping a return. Please do not send anything back until we have reviewed your evidence, approved the return, and provided return instructions.

After reviewing your evidence, we will confirm whether your claim qualifies and whether a refund or replacement is appropriate. Only after we approve the claim, and if we require a physical return, will we provide and pay for a prepaid return shipping label. We do not issue or pay for a return label before approval. No restocking fee applies to approved defect or order-error claims.

Approved refunds are issued to the original payment method; your payment provider may take additional time to post the refund.